Medium And Heavy Duty Leather Sewing Machine

A1: Yes. We are sewing machine factory, Nanyuan specializes in producing sewing machine as we have 25 years experience in this field and always focus on quality.

A2: For mechanical components (electronic solenoid valves, LED lights, panel keyboards, sensors, and timing belts), we offer a 1-year warranty. For electronic components (control boxes, motors, gaskets, panel PCBs, encoders, and panels), the warranty period is extended to 3 years. If you encounter any issues within these periods due to product defects, we'll provide repair or replacement services.

A3: First, contact our official after-sales service team with your purchase proof (like order number, invoice) and detailed problem description (photos/videos help). Our team will guide you through the inspection and claim process. As long as the failure is within warranty scope and not caused by improper use, we'll resolve it promptly.

A4: Damage from improper operation (e.g., wrong voltage, unauthorized modifications), normal wear-and-tear beyond quality defects, or issues from natural disasters/accidents won't be covered. So, do follow the user manual for operation and maintenance!